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澳大利亚健康咨询中心首次制定相关标准

发布时间: 2019-05-05 10:38:04   审校:睿智  

随着数字能力和访问量的快速增长,澳大利亚健康咨询中心一直努力为澳大利亚人提供其它方式,通过众多的远程医疗服务,为澳洲人民提供多种方式获取高质量的医疗保健和健康信息。

2017年至2018年间,澳大利亚公立医院急诊科平均每天需要接待约22,000名患者[1],事实证明,提供这类远程医疗服务非常必要。

AS 5205:2019澳大利亚健康咨询中心的制定旨在为患者从健康中心获取的服务提供指南,并持续协助提供遍布澳大利亚的医疗保健服务。

澳大利亚标准协会首席执行官布朗温·埃文斯(Bronwyn Evans)博士表示:“这一新标准是健康咨询领域的首项标准,得到了各州卫生部门以及其他行业专家的对此大力支持,共同合作。”

澳大利亚健康指导机构的发言人莫琳·罗宾(Maureen Robinson)表示:“新标准将对澳大利亚医疗健康领域产生积极影响。消费者和医疗服务提供者确信所接受和提供的远程医疗服务质量最好且可靠——从而对健康咨询中心更有信心。”

远程医疗服务最早是为偏远地区患者提供医疗服务的手段,但在经过20年的发展,它已成为健康咨询的一种方式。健康咨询中心设计出了一套有效且高质量的方式,为澳大利亚人提供一系列与健康相关的服务,让澳大利亚人无论在农村和地方,还是在大都市中心和首都城市都能享受到医疗咨询服务。

埃文斯(Bronwyn Evans)博士还说:“健康咨询中心每周7天,每天24小时为澳大利亚公众提供咨询服务。内容包括提供医疗信息、建议、分诊和治疗等等。我们非常自豪能够为澳大利亚公共卫生系统有所作为。”

 

First contact for Australian health call centres

 

As rapid growth of digital capability and accessibility continue, health contact centres have been taking strides to provide additional means for Australians to access quality health care and health information through the numerous telehealth services available.
Proving the need for this type of support, in 2017/18, an average of about 22,000 patients a day visited an Australian public hospital emergency department.[1]
AS 5205:2019, Australian Health Contact Centres has been developed to guide the care consumers can expect to receive from health contact centres and to assist in providing a consistent approach to healthcare delivery across Australia.
“This new standard is the first of its kind within the health contact care area and had the strong support and collaboration of each States’ Health Department as well as other industry experts,” said CEO of Standards Australia, Dr Bronwyn Evans.
“This new standard will positively impact the Australian healthcare landscape. It is now possible for consumers and service providers to have more confidence in health contact centres - to ensure they are providing and receiving telehealth that is of the highest quality and is clinically sound,” said spokesperson for Healthdirect Australia, Maureen Robinson.
Telehealth services originated as a method to reach patients in remote locations, however over the last 20 years it has evolved into other types of healthcare offerings. Health contact centres have developed as an effective and efficient tool to provide Australians with a range of health-related support, not only in rural and regional areas but also in metropolitan hubs and capital cities.
“Health contact centres provide advice to the Australian public 24 hours a day, seven days a week. The assistance provided ranges from information, advice, triage, treatment and many other health services. We are very proud to play a role supporting the Australian public health system,” Dr Evans continued.

 


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