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ISO发布关于国家图书馆质量的新标准

发布时间: 2019-05-15 09:07:58   审校:睿智  

国家图书馆拥有令人惊叹的资源、社区资产和知识宝库。但是什么让他们如此惊人呢?ISO发布的新标准有助于通过绩效指标和影响评估的具体方法的结合找到这一点。

 

国家图书馆可能类似于舞厅或一个UFO,但不管它们看起来是什么样子,它们都保存着完整的国家历史文件。这些图书馆藏有许多珍贵的、有价值的或有重大文化意义的作品;换句话说,图书馆是一个国家宝贵的财产。其中一些国家图书馆已有数百年的历史,是主要的旅游景点,但它们都希望提供优质的服务。

ISO 21248:2019信息和文献--国家图书馆的质量评估这项标准提供了34个绩效指标,用于评估国家图书馆的服务质量。该项标准试图涵盖国家图书馆的所有任务,即从国家收藏和国家书目到文化活动和教育服务。

此外,该项标准确定并描述了评估国家图书馆影响的方法。国家图书馆除作为公共图书馆或大学图书馆外,还有其他方式对参观者施加影响;其对所有机构或公众的影响尤为重要。该项标准确定了最重要的用户组,如研究人员、教育工作者和学习者、图书馆、出版商和公共管理部门。为这些用户组和其他用户组提供了特定的调查问卷,以评估图书馆的影响。

制定该项标准的ISO专家组组长Roswitha Poll博士表示:“国家图书馆在提供和确保永久获取过去和现在的知识和文化方面发挥着重要作用,与其他图书馆相比,具有特殊的任务和服务。ISO 21248将帮助他们改进并提升其公共服务使命。”

ISO 21248:2019是由ISO/TC 46信息和文件技术委员会的质量统计和性能评估第8分委员会制定,其秘书处是由ISO的韩国成员KATS承担。想获悉更多的国内外标准信息,请访问中国标准信息服务网(<https://www.sacinfo.cn>)。

The quality of national libraries contained in new ISO standard

National libraries are amazing resources, community assets and treasure troves of knowledge. But what makes them so amazing? A new ISO standard helps to find that out via a combination of performance indicators and specific methods for impact assessment.

National libraries may resemble a ballroom or a UFO, but no matter what they look like, they house the documents of an entire country’s history. These libraries contain numerous rare, valuable or significant works of great cultural importance; in other words, a country’s prized possessions. Some of these national libraries are centuries old and serve as a major tourism attraction, but all of them aspire to quality service.

ISO 21248:2019, Information and documentation – Quality assessment for national libraries, provides 34 performance indicators for assessing the quality of national library services. The standard tries to cover the whole spectrum of national library tasks, from the national collection and the national bibliography to cultural events and educational services.

In addition, the standard identifies and describes methods for assessing the impact and influence of national libraries. National libraries have other ways than a public or university library of exercising their influence on a visitor; their impact concerns above all institutions or the general public. The standard identifies the most important user groups, such as researchers, educators and learners, libraries, publishers, and the public administration. Specific questionnaires are presented for these and other user groups for assessing an impact of the library.

Dr Roswitha Poll, leader of the ISO group of experts that developed the standard, comments: “National libraries play an important role in providing and ensuring permanent access to the knowledge and culture of the past and present and have special tasks and services compared to other libraries. ISO 21248 will help them improve and promote their public service mission.”

ISO 21248:2019 was developed by technical committee ISO/TC 46, Information and documentation, subcommittee SC 8, Quality – Statistics and performance evaluation, whose secretariat is held by KATS, ISO’s member for the Republic of Korea. 


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