友情提示:本平台主要功能已迁移至全国标准信息公共服务平台,请访问 http://www.std.gov.cn
收藏本站   设为首页
当前位置:国际标准化动态 > ISO > 正文

ISO新标准推动商业以人为本

发布时间: 2019-05-05 10:43:22   审校:睿智  

在过去,职场是以雇主、雇员和客户组成的简单结构为核心,这一时代已经一去不复返了。技术变革之风席卷了传统商业模式,而ISO 27501标准则可实现帮助管理者为未来构建更可持续发展的模式。

从互联网的出现到如今我们所知的第四次工业革命,最新的尖端技术——比如机器人、人工智能(AI)和物联网——从根本上改变了我们的生活、工作以及彼此之间的关系。在新时代,商业活动不仅关乎于价值底线或者企业社会责任,同时也关乎于在未来采用以人为本的工作方式,并找到合适的方法,以确保组织是成功的和可持续地发展。

诸如人工智能之类的技术为所有人都带来了重要机遇(其中包括领导者、决策者和来自各个收入群体、各个国家的所有人),让他们过上更加富足、更有意义的生活。但与此同时,这些技术也带来了挑战——人们该如何利用它们来创造包容的、以人为本的未来?

ISO 27501:2019关于以人为本的组织——管理者指南可以帮助组织应对这些挑战。在这个美好的新世界,组织不仅会影响它们的客户,同时也会影响其他的利益相关者,包括员工、员工家庭以及更广大的群体。

该项标准是基于ISO 27500,向执行委员会成员解释了组织要以人为本的价值观和信念。该项标准的要求和建议旨在适用于所有组织——无论其规模大小,无论是公有部门还是私有部门。

该项标准描述了管理者的各种责任:从组织战略到制定以人为本的程序和流程,再到实施这些程序和流程。

制定该项新标准的分技术委员会主席彼得·弗雷那(Peter Frener)指出:“尽管对于各类型的组织而言,该项国际标准的各部分并非同样适用,但所有的核心主题都与每个组织相关。”他继续说道,各组织有责任通过自身的考量以及与利益相关者的对话而确定哪些部分对于组织来说是具有相关性和重要性。

ISO 27501:2019是由ISO人类工效学技术委员会(ISO/TC 159)人类工效学指导原则分技术委员会(SC 1)制定。

New ISO standard puts humans at the centre of business

 

Gone are the days when the workplace was built around a fairly straightforward structure, consisting of employer, employee, customer. The winds of technological change may be sweeping away traditional models, but ISO 27501 is helping managers build a more sustainable one for the future.

From the advent of the Internet to what is now known as the Fourth Industrial Revolution, the latest cutting-edge technologies – among them robotics, artificial intelligence (AI), the Internet of Things – are fundamentally changing how we live, work and relate to each other. The issue for business in this new era is not so much about the bottom line, or even just corporate social responsibility, it is also about taking a human-centred approach to the future of work and finding the right tools to ensure that organizations are successful and sustainable.

The likes of AI are presenting a great opportunity to help everyone – leaders, policy makers and people from all income groups and countries – to lead more enriching and rewarding lives, but they are also posing challenges for how to harness these technologies to create an inclusive, human-centred future.

ISO 27501:2019, The human-centred organization – Guidance for managers, can help organizations to meet these challenges. In this brave new world, organizations will not only have an impact on their customers but also on other stakeholders, including employees, their families and the wider community.

The standard is based on ISO 27500, which explains to executive board members the values and beliefs that make an organization human-centred. The standard’s requirements and recommendations are intended to be applicable to organizations large or small, and in the public or private sector.

It outlines managers’ responsibilities that range from the organizational strategy to the development of procedures and processes that enable human-centredness, to the implementation of those procedures and processes.

Peter Frener, Chair of the subcommittee that developed the new standard, says: “While not all parts of this International Standard will be of equal use to all types of organizations, all core subjects are relevant to every organization.” He goes on to say that it is the organization’s responsibility to identify which parts are “relevant and significant for the organization to address, through its own considerations and through dialogue with stakeholders”.

ISO 27501:2019 was developed by ISO technical committee 


来源: ISO 官网
京ICP备09001239号
网站管理:国家标准化管理委员会标准信息中心
地址:北京海淀区马甸东路9号 邮编:100088 邮箱:info@sac.gov.cn
客服热线:010-82261056 QQ号:3433774297
  • 版权所有 侵权必究
  • 主管:国家标准化管理委员会
  • 主办:国家标准化管理委员会标准信息中心
  • 运营:北京中标赛宇科技有限公司
  • 经营许可证编号 京ICP证 号
  • 盗版侵权 举报热线:400-650-6190
  • 关于我们
  • 技术团队
  • 合作伙伴
  • 法律声明
  • 知识产权