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ISO发布第一个服务于教育部门的新型国际管理体系标准

发布时间: 2018-06-22 09:49:48   审校:睿智  

ISO刚刚发布了世界上第一个旨在帮助教育服务供应商提供更好的服务的国际管理体系标准。

从学前教育到大学,再到职业培训和指导,学习型世界一直在不断变化和发展。随着传统客户——供应商关系转变为合作伙伴关系的趋势不断发展,学习者的期望也随之变化。学习型供应商现在需要适应这些新的工作方式,与此同时还要提供高水平服务。

ISO 21001, 教育组织——教育组织的管理体系——要求及使用指南,旨在通过定义管理体系要求来应对这一挑战,该体系将帮助教育提供者更好地满足学习者和其他受益者的需求和期望,并显示更高的可信度和更广泛的影响。

这项标准是由项目委员会ISO / PC 28811)制定,该项国际标准重点关注教育机构,学习者和其他客户之间的具体互动。

教育机构通过提供更有影响力和联系较强的学习体验而从中受益,其中的学习体验与组织自身的使命和愿景保持一致。 学习者将从中受益匪浅,因为其获得的教育服务可以更加个性化并适合他们的需求,最终带来更好的学习成果。

通过提供适用于全方位学习服务提供商的全套范例,ISO 21001将有助于建立更强大的教育部门,并在刺激创新和经济方面起到积极的连锁效应。

Education sector to benefit from a new international management system standard

Helping educational providers deliver a better service is the aim behind the world’s first international management system standard for the sector just published.

From pre-school to university, to vocational training and coaching, the world of learning is constantly changing and evolving. As the trend to move away from the traditional customer-supplier relationship towards a collaborative partnership grows, so, too, do learners’ expectations. Learning providers now need to adapt to these new ways of working, while at the same time providing a high level of service.

ISO 21001Educational organizations – Management systems for educational organizations – Requirements with guidance for use, is intended to meet this challenge by defining the requirements of a management system that will help education providers better meet the needs and expectations of their learners and other beneficiaries, and demonstrate greater credibility and impact.

Developed by project committee ISO/PC 2881), the new International Standard focuses on the specific interaction between an educational institution, the learner and other customers.

Educational organizations will benefit through delivering a more impactful and relevant learning experience that is aligned with the organization’s own mission and vision. Learners will benefit even more because the education service they receive can be more personalized and suited to their needs, ultimately leading to better learning outcomes.

By making available a comprehensive set of practices that are applicable to learning service providers across the board, ISO 21001 will help build a stronger education sector and provide positive knock-on effects in terms of stimulating innovation and the economy.


来源: ISO 官网
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