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BSI发布新的危机管理欧洲指南,旨在确保应急之需

发布时间: 2019-01-07 10:16:42  

英国标准协会(BSI)发布了一项新的欧洲技术规范PD CEN/TS 17091:2018危机管理,为各个组织针对危机做出应对、预测、响应和恢复提供良好规范。

组织管理危机的能力主要取决于其事先准备。由于危机通常意外发生并且给商业活动带来巨大的潜在风险,因此,一个及时而又最新的危机管理规划就能提供有效保护并对潜在损害进行限制。

该技术规范对事故、突发事件和危机之间的区别进行澄明和区分;特别强调危机的定义及其带来的风险挑战。由于危机的动态性、不可预测性和难以管理性,人们需要针对危机投入专用资源和相应的管理举措。

BSI管理与韧性部负责人Anne Hayes说:“我们将危机定义为一种前所未有的、异常的状况或情形,或危及某个组织的事件”。由于危机能威胁到一个组织的声誉甚至生存,所以,在危机发生前采取适当措施并做好提前准备是十分必要的。

“如果不能针对危机做出及时应对,则可能带来沉重的教训;而充分适宜的危机准备和应对则能够对危机状况进行控制并恢复原状。我们敦促公共领域和私人领域的各个组织认真对待并做好针对危机的充分准备,避免灾难的发生。”

PD CEN/TS 17091危机管理是一项针对危机的、具有战略性、风险性和连续性责任的高效管理工具,它能确保其组织制定计划,为危机状况时作好准备并作出及时反应。但该技术规范并不适用于紧急事件和应急事件。

BSI publishes new European guidance on Crisis Management - for ensuring readiness in times of need

BSI, the business standards company, has published a new European technical specification, PD CEN/TS 17091:2018 Crisis Management, to provide organizations with good practice on how to prepare for, anticipate, respond to and recover from a crisis.

The ability of an organization to manage a crisis situation depends on its preparation. As a crisis usually occurs unexpectedly and potential risks to the business loom heavy, the readiness of an up to date crisis management plan offers protection and can limit potential damage. 

This technical specification acknowledges a difference between incidents, disruptions and crises. It highlights the definition of a crisis and the particular challenges it poses.  As crises are often dynamic, unpredictable and difficult to manage, they may require dedicated resources and management. 

Anne Hayes, Head of Governance and Resilience at BSI, said: “We define a crisis as any unprecedented or extraordinary situation, or event that threatens an organization. As a crisis can threaten the reputation and even the very existence of an organization, it is imperative to put appropriate measures in place in advance of needing to call upon them. 

“Failure to do so might provide a very costly lesson, whereas with the proper preparation and readiness the situation can be controlled and recovered. We urge all organizations, of any size across both the public and also in the private sector, to take their preparations seriously and act to avoid disaster.” 

PD CEN/TS 17091 Crisis Management is a useful tool for management with strategic, risk and continuity responsibility, for ensuring their organization has plans in place to prepare for and react to a crisis situation. However, it is not intended for emergency and incident response. 


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