英国标准协会（BSI）发布了一项新的欧洲技术规范PD CEN/TS 17091:2018危机管理，为各个组织针对危机做出应对、预测、响应和恢复提供良好规范。
PD CEN/TS 17091危机管理是一项针对危机的、具有战略性、风险性和连续性责任的高效管理工具，它能确保其组织制定计划，为危机状况时作好准备并作出及时反应。但该技术规范并不适用于紧急事件和应急事件。
BSI, the business standards company, has published a new European technical specification, PD CEN/TS 17091:2018 Crisis Management, to provide organizations with good practice on how to prepare for, anticipate, respond to and recover from a crisis.
The ability of an organization to manage a crisis situation depends on its preparation. As a crisis usually occurs unexpectedly and potential risks to the business loom heavy, the readiness of an up to date crisis management plan offers protection and can limit potential damage.
This technical specification acknowledges a difference between incidents, disruptions and crises. It highlights the definition of a crisis and the particular challenges it poses. As crises are often dynamic, unpredictable and difficult to manage, they may require dedicated resources and management.
Anne Hayes, Head of Governance and Resilience at BSI, said: “We define a crisis as any unprecedented or extraordinary situation, or event that threatens an organization. As a crisis can threaten the reputation and even the very existence of an organization, it is imperative to put appropriate measures in place in advance of needing to call upon them.
“Failure to do so might provide a very costly lesson, whereas with the proper preparation and readiness the situation can be controlled and recovered. We urge all organizations, of any size across both the public and also in the private sector, to take their preparations seriously and act to avoid disaster.”
PD CEN/TS 17091 Crisis Management is a useful tool for management with strategic, risk and continuity responsibility, for ensuring their organization has plans in place to prepare for and react to a crisis situation. However, it is not intended for emergency and incident response.
地址：北京海淀区马甸东路9号 邮编：100088 邮箱：firstname.lastname@example.org